Unreadable content error
Posted 05 August 2012 - 09:14 AM
For some unknown reason, we have had the best success from people simply downloading the file again. No error, and they are good to go. So, if you get this error, please try downloading one more time and see if that works.
One customer copied the file onto and opened it in Excel off a USB drive, and that corrected the issue. Like I said, this is a strange one to pin down.
Also, I was hoping this would no longer be an issue going forward. I stopped saving Draft Buddy on my Windows 7 machine for the newer versions of Excel (Windows 7 seems to be the main culprit). If you still experience this error message after downloading a second time, let us know and we'll do everything we can to resolve it.
If interested, here is a message board post I found via a Google search about this issue:
Posted 20 August 2012 - 08:52 PM
Someone else came up with a solution (?) today in that they downloaded it to a different computer (a Mac), never even opened the file on this computer, but immediately emailed it to the Windows 7 computer that was causing problems, and then it worked.
Another user basically got it to work with persistence downloading and trying to open it multiple times. This is one annoying issue, but at least there are a handful of ideas to try if you experience this.
Posted 25 July 2013 - 03:54 PM
Mike, I saw that this problem cropped up last year and I'm now receiving this error with the draft buddy that I just downloaded this week. After enabling macros, the following error is presented: "Excel could not open draft_buddy_football_2013_1.0.xlsm because some content is unreadable. Do you want to open and repair this workbook?" When I click "yes" the workbook opens, but I am unable to do anything, including updates on projections.
I've downloaded the file twice and both times had the same problem. I'm running Excel for Mac 2011 and Mac OSX 10.8.4
Has anyone else reported this? Help, and thanks...
Posted 12 August 2013 - 03:07 PM
Same issue here using Excel 2011ver 14.3.6 on 2.7ghz i7 Powerbook running OS X 10.8.4
"Excel could not open draft_buddy_football_2013_1.0.xlsm because some content is unreadable. Do you want to open and repair this workbook?"
Tried re-downloading 5 times over the last couple of weeks, downloaded the xls version, copied to a usb drive and tried opening from there, downloaded with Safari and Firefox, still receive error.
Posted 12 August 2013 - 08:37 PM
Thanks for all your support!
Posted 20 August 2013 - 09:06 AM
I had the same issue, downloaded a few times with no successful result. I was able to dowload the earlier version, open and save as xlsm which seemed to work
Posted 27 August 2014 - 12:46 PM
I've tried downloading several times and i always get the unreadable content error. i'm using a mac with a 2 year old excel version i tried downloading both several times. Dale
Posted 27 August 2014 - 01:06 PM
Hi Dale. This continued again this year for a few people, and although I hate to suggest this, we did find a solution that has to this point proven 100% effective. That is to reinstall Mac Office from the original discs. Even though your Mac Office is probably telling you it is up to date, there is something wrong with it causing this error. There is nothing I can change in Draft Buddy.
I had a customer as recently as yesterday reinstall Mac Office and he reported back that did the trick for him. Like I said, obviously not ideal, but it is the best solution. Do you have the original discs for your Mac Office?
Posted 31 August 2014 - 06:07 AM
Here is some more detail on this issue specific to Mac Office 2011 users that I recently came across. It supports the idea that Office needs to be removed and then reinstalled for it to work.