It has come to our attention that a some people who are using Windows 7 and usually Excel 2010 are getting an unreadable content error when opening Draft Buddy. The error message does not give any more detail than that, but it does give the option for Excel to try to recover or fix it. Most people click Yes, but I believe this will fail most if not every time.
For some unknown reason, we have had the best success from people simply downloading the file again. No error, and they are good to go. So, if you get this error, please try downloading one more time and see if that works.
One customer copied the file onto and opened it in Excel off a USB drive, and that corrected the issue. Like I said, this is a strange one to pin down.
Also, I was hoping this would no longer be an issue going forward. I stopped saving Draft Buddy on my Windows 7 machine for the newer versions of Excel (Windows 7 seems to be the main culprit). If you still experience this error message after downloading a second time, let us know and we'll do everything we can to resolve it.
If interested, here is a message board post I found via a Google search about this issue:
http://social.msdn.m...29-89e03ee01aaf
Unreadable content error
Started by Mike MacGregor, Aug 05 2012 09:14 AM
1 reply to this topic
#2
Mike MacGregor
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FF Geek
Posted 20 August 2012 - 08:52 PM
More people have run into this issue this week so I wanted to bump this to the top.
Someone else came up with a solution (?) today in that they downloaded it to a different computer (a Mac), never even opened the file on this computer, but immediately emailed it to the Windows 7 computer that was causing problems, and then it worked.
Another user basically got it to work with persistence downloading and trying to open it multiple times. This is one annoying issue, but at least there are a handful of ideas to try if you experience this.
Someone else came up with a solution (?) today in that they downloaded it to a different computer (a Mac), never even opened the file on this computer, but immediately emailed it to the Windows 7 computer that was causing problems, and then it worked.
Another user basically got it to work with persistence downloading and trying to open it multiple times. This is one annoying issue, but at least there are a handful of ideas to try if you experience this.
