mmmmm...beer 691 Posted June 9, 2006 Yesterday I get my Qwest bill. The first one since I switched to them a little over a month ago for DSL premium. I notice that my internet is 31.99 per month instead of the 25.99 I was quoted. I did a chat with their customer service and a chick named Donna informs me that "Oh. Yeah you don't qualify for the 5 dollar discount because you don't have the full services bundle. I told her that no one said anything about a bundle discount when I signed up. I was quoted the price of 25.99 per month for a year. She comes back with. "Yeah, sorry someone told you that. Is there anythign else I can help you with?" I'm like WTF?! Your sorry but you don't give a fock you motherfocking bait and switch cheating cauk suckers?! I told her I thought their customer service was HORRIBLE and that I was totally disatisified with the way she handled my service inquiry. I also told her that I would be canceling my Qwest services ASAP and NEVER EVER coming back. Furthermore I'd be telling EVERYONE I knew how much the focking sucked. Today I got cable internet and then I go to Qwest and start this chat to cancel my service. They focking tried to cheat me again with the "Oh sorry, we can't shut your DSL service off for a week and you still have to pay for it until then. Ironically its the same chick from last night. Read: info: Thank you for contacting Qwest. My name is Donna. How may I help you today? Beer: Hey Donna... Beer: Cancel my DSL internet service as of now please. Donna: Sure thing, this will take just a moment. Donna: I'll have a confirmation number for you shortly. Donna: Your order to cancel DSL will be completed on 06/13/2006. Donna: Please note your order number is xxxxxxxx. Donna: Before we end our chat session, I would like to recommend Paperless Billing. Qwest Paperless Billing offers flexible payment options, notifies you via e-mail when your bill is available online and eliminates the hassle of mailing in paper statements. Sign up today and get a chance to win in the Qwest $10,000 Really Simple Sweepstakes! If you haven’t already, would you like to take a few moments to register for Paperless Billing? Beer: Why is it taking so long to cancel my DSL? Beer: I placed my order today... I shouldn't have to pay from today Beer: right? Donna: Beer, the soonest due date is the 13th. Donna: You will have access to DSL until then, so your billing will stop then. Donna: That's the fastest time frame we can offer. Donna: Is there anything else that I can help you with today? Beer: that's rediculous Beer: can I chat with a supervisor please? Beer: I'm canceling today... not using your service past today. It's YOUR problem you can't disconnect it Donna: I apologize, my manager has left for the evening. I've done exactly as you asked, and written the order to disconnect the DSL. Beer: I shouldn't have to pay because of your technical limitations Donna: The service is $31.99 per month. Donna: That is a cost of roughly a dollar per day. Beer: is it your dollar donna? Beer: No.. it's mine. Beer: if you want to pay the extra 5 dollars your welcome to Donna: I will issue you a $8.00 credit to cover the days from now til the 16th. Beer: ok. Beer: that I can do Donna: Is there anything else that I can help you with today? Beer: No. I'm satisified. Fock QWEST... I call forth a bannation from the Geeks! Share this post Link to post Share on other sites
Team Revell 0 Posted June 9, 2006 Qwest stock closed at its high on the year yesterday. Must be because of chumps like you. Share this post Link to post Share on other sites
mmmmm...beer 691 Posted June 9, 2006 Qwest stock closed at its high on the year yesterday. Must be because of chumps like you. cheating bastages... I'm gonna pay our little chun li girl here to kick her ass. Share this post Link to post Share on other sites
Team Revell 0 Posted June 9, 2006 Up another 11 cents today. Share this post Link to post Share on other sites
dcOne 2 Posted June 9, 2006 I find it hard to believe you got the same chick, 2 phone calls, a day apart. And what are you going to do if the cable company every p1sses you off? Share this post Link to post Share on other sites
Willis McGahee's Dentist 61 Posted June 9, 2006 I agree with you. Qwest sucks. They did the same shiot to me. Told me my cell bill would be $60/month for two phones...nope! $130! Bassterds. They also told me my DSL combined with my home phone would be $49.99. Nope! $105! I also called and with them, and got the same guy-two days in a row (with this strong accent and he acted like he couldn't understand English), asked to speak to a supervisor and he told me the supervisor was out of the office. I agree with you, they are aspholes. Share this post Link to post Share on other sites
Cdub100 3,395 Posted June 9, 2006 They sound better then Comcast Share this post Link to post Share on other sites
Toro 1 Posted June 9, 2006 DSL is for people who live in trailer parks. Share this post Link to post Share on other sites
Cdub100 3,395 Posted June 9, 2006 DSL is for people who live in trailer parks. So you're still on dial up? Share this post Link to post Share on other sites
Toro 1 Posted June 9, 2006 So you're still on dial up? I have my own OC3 run to the house. Share this post Link to post Share on other sites
dcOne 2 Posted June 9, 2006 I have 7 mbps.......... dsl. Share this post Link to post Share on other sites
Toro 1 Posted June 9, 2006 I have 7 mbps..........dsl. Mega bits per second? That's smoking. Share this post Link to post Share on other sites
phillybear 365 Posted June 9, 2006 They sound better then Comcast Comcast can go fock itself. Thieving bastages. Share this post Link to post Share on other sites
dcOne 2 Posted June 9, 2006 Mega bits per second? That's smoking. I live 2 blocks from the 'hub' or whatever. I used to have cable. Cable speed in this town is like a rollercoaster ride--at least it was. Maybe it's fixed by now. During the day....it'd be slower than dialup. At night....zzzzinggggg....lightening fast. Share this post Link to post Share on other sites
