OK, who wants to read my letter of complaint to the execs of Verizon Wireless?

[davebg 0]

dave said that they received many complaints, his among them. Had they received just one, I doubt they would have looked into it. By him being one of the many, he helped to fix the problem. He got what he wanted in the end. He wins.

Not only that, but, frankly, I wanted to know that VZW was actively doing something about the problem. Every time I got one of these calls, I'd then call VZW customer service (after logging Do Not Call complaints w/the FTC and the state of NJ.) Every time VZW CS didn't know anything and would always suggest the same, worthless "solutions."

 

Within a few hours of sending the email I was contacted by the assistant to the Pres & CEO of the company and was informed that they had identified the culprits and of the impending lawsuit.

 

For those who don't think that the person who called me was really w/the Pres/CEO's office...I actually know that she was. After speaking to me she transferred me to someone who was dealing with this specific problem. She gave me her number, in the event that the call was dropped while being transferred. That was exactly what happened. When I called her back she answered "Lowell McAdam's office"...he's the Pres & CEO.

[TheNewGirl 1,640]

I received the following email from Verizon Wireless today. So much for nobody reading my letter.

 

 

So, where is the "formal" letter?

 

All I see is a standard template letter that large companies send out in cases like these. It's pretty easy..."Oh, complaint letter, forward to customer service." Customer service merely skims your letters, sees that you're pissed about the telemarketing/whatever, copies, pastes their template reply letter into an email and adds a "Dear Mr. Davebg:" at the top.

 

I work for a large company, and was in their customer service dept for YEARS. Trust me, this is how it's done.

 

 

Dave, if you feel vindicated, good for you. But I am willing to bet money that thousands of other people got the exact same "formal" letter that you did. It's nothing special.

 

 

 

Not only that, but, frankly, I wanted to know that VZW was actively doing something about the problem. Every time I got one of these calls, I'd then call VZW customer service (after logging Do Not Call complaints w/the FTC and the state of NJ.) Every time VZW CS didn't know anything and would always suggest the same, worthless "solutions."

 

Within a few hours of sending the email I was contacted by the assistant to the Pres & CEO of the company and was informed that they had identified the culprits and of the impending lawsuit.

 

For those who don't think that the person who called me was really w/the Pres/CEO's office...I actually know that she was. After speaking to me she transferred me to someone who was dealing with this specific problem. She gave me her number, in the event that the call was dropped while being transferred. That was exactly what happened. When I called her back she answered "Lowell McAdam's office"...he's the Pres & CEO.

 

Yeah. If you'd like to believe that you actually spoke to someone like that, good for you.

 

The company I work for has certain areas of customer service that are trained and get big fancy names like "Executive Office" and things like that. But, whatever makes you feel better.

[rallo 139]

My GF ordered food from Applebees about a year ago for the curbside pickup.

 

She got there and the chick came out and went back in and then came back out and said "one more minute"

 

20 minutes later the food comes out. Obviously whoever took the order forgot to bring it to the kitchen. SO she brings the food out and my gf was pissed and said "they never put the order in did they" the girl said "no"

 

She wrote an email to Applebees and named the location of the restaurant and said in about one paragraph what happend and how long she waited.

 

4 days later we got a letter from that locations manager saying sorry with a $25 gift certificate.

 

No need to call anyone names or try and be witty and funny.

 

i hate carside pickup... nobody tips...

 

on the flip side of your argument i hate when people call in at 5 o'clock and they are like "i'll be there at 6 to pick it up" so then i can't ring it in til like 5:45... of course they show up at 5:50 and are like

 

"how is my food not ready yet "

 

"i thought we agreed on 6"

 

"it IS 6" (pointing to clock inside car)

 

(pointing to bank billboard with the time on it that is next door) "that clock says it's about 5:50... your food will be ready then... to speed it up i can take your money now so it's all paid for..." (take their credit card.. run it through... have them sign it... notice beside "tip" it reads -0-... go back into the kitchen... spit in their 3 cheese penne... rub balls on their bourbon street steak... bring food out...

 

"sorry it took so long"

 

" yeah"

 

"enjoy your meal!"

[jets24 6]

Is that what you think?

 

When you realize that if DaveBG did exactly nothing - he would have gotten "exactly what he wanted," too... which was for Verizon to do something to stop the calls.

 

It is a TIP!

 

 

Absolutely correct. Dave's letter could have said: "Hi. I don't like this scam thing."

 

He would have gotten the same result.

 

Not only that, but, frankly, I wanted to know that VZW was actively doing something about the problem. Every time I got one of these calls, I'd then call VZW customer service (after logging Do Not Call complaints w/the FTC and the state of NJ.) Every time VZW CS didn't know anything and would always suggest the same, worthless "solutions."

 

Within a few hours of sending the email I was contacted by the assistant to the Pres & CEO of the company and was informed that they had identified the culprits and of the impending lawsuit.

 

For those who don't think that the person who called me was really w/the Pres/CEO's office...I actually know that she was. After speaking to me she transferred me to someone who was dealing with this specific problem. She gave me her number, in the event that the call was dropped while being transferred. That was exactly what happened. When I called her back she answered "Lowell McAdam's office"...he's the Pres & CEO.

 

 

Terrific. Then you should have no problem giving us that number then, right? We can just call right now and ask to speak to Lowell and thank him for the letter he sent.

 

Waiting......

[IGotWorms 4,063]

i hate carside pickup... nobody tips...

 

on the flip side of your argument i hate when people call in at 5 o'clock and they are like "i'll be there at 6 to pick it up" so then i can't ring it in til like 5:45... of course they show up at 5:50 and are like

 

"how is my food not ready yet "

 

"i thought we agreed on 6"

 

"it IS 6" (pointing to clock inside car)

 

(pointing to bank billboard with the time on it that is next door) "that clock says it's about 5:50... your food will be ready then... to speed it up i can take your money now so it's all paid for..." (take their credit card.. run it through... have them sign it... notice beside "tip" it reads -0-... go back into the kitchen... spit in their 3 cheese penne... rub balls on their bourbon street steak... bring food out...

 

"sorry it took so long"

 

" yeah"

 

"enjoy your meal!"

 

I don't get this.

 

They are basically getting a "to go" order from the restaurant.

 

Why should they tip when all you did was walk out a bag of food?

 

Am I just a really cheap bastard?

[rallo 139]

I don't get this.

 

They are basically getting a "to go" order from the restaurant.

 

Why should they tip when all you did was walk out a bag of food?

 

Am I just a really cheap bastard?

 

i don't know... it's kinda like how you're supposed to tip those guys at the airport that check your bags curbside so you don't have to walk/stand in line...

 

i don't expect to get 15% for to go... but hey... is a dollar or two out of the question?

[IGotWorms 4,063]

i don't know... it's kinda like how you're supposed to tip those guys at the airport that check your bags curbside so you don't have to walk/stand in line...

 

i don't expect to get 15% for to go... but hey... is a dollar or two out of the question?

 

I think I'll start a thread on this tommorow. I'm interested to see what everyone thinks about "to go" tips.

[rallo 139]

I think I'll start a thread on this tommorow. I'm interested to see what everyone thinks about "to go" tips.

 

either way... i suggest if you pay before you get your food... throw in a dollar... for your own safety

[Mephisto 15]

dave said that they received many complaints, his among them. Had they received just one, I doubt they would have looked into it. By him being one of the many, he helped to fix the problem. He got what he wanted in the end. He wins.

 

Nicely played. However, not only didn't I say anything remotely resembling "one" complaint taking care of the problem, I did absolutely nothing and got what I want... Verizon wireless to take care of these unsolicited calls from telemarketers.

 

So I am officially thanking everyone who complained prior to DaveBG, because it's clear that his letter did nothing to see to this problem being solved (if you read the boilerplate reply he posted).

 

Thanks for playing, Snuff, now shut up.

[edjr 7,165]

 

link?

 

 

picture of us on the "other board"