OK, who wants to read my letter of complaint to the execs of Verizon Wireless?

[davebg 0]

I sent this to over half a dozen Verizon and Verizon Wireless executives via email, as well as to the consumerist.com.

My wife and I have been long-time customers of Verizon Wireless. We have stuck with the company through higher rates and lackluster phones that don't have the style or features that your competitors do...all for "the Network". That may all come to an end shortly, as our contracts are up in a few months and Verizon Wireless has been completely impotent to resolve my latest issue.

 

Months ago I began to receive unwanted spam calls on my cell phone. It all starts out innocently enough. I get a call and when I pick up I get an automated message in Spanish. I don't really know what they are saying, as I don't speak Spanish, but I've been to Cancun on spring break back in my long-passed college days and didn't leave ALL of my brain cells there, so I do know that "uno" means "one". So, I press "uno" on my cell phone, which connects me to a real, live person…who is speaking Spanish. The moment they hear English come out of my mouth, they hang up on me.

 

Now, my momma always raised me to be polite. Maybe this woman who hung up on me didn't have as nice a mom as I did, so I figured I call her back and give her a little life lesson in manners. So, I dial 859-212-1501 or 859-212-1502 (I've received these calls where either number has displayed in caller ID) only to get an automated message stating that the line is no longer in service.

 

Then someone told me that the internet was good for more than just fantasy football and porn, so I Googled the number. Lo and behold, pages upon pages of hundreds of people who have the same exact problem with the same exact scammers and spammers. Someone traced the number back to Pacwest Telecom, who is the company that issued the number. So, I contacted them. Surely they'd be at a loss to show their gratitude for my effort to bring these shenanigans to their attention, right? Well…notsomuch. Pacwest claims that the number was issued to one of their customers as an incoming-only line and has subsequently been disconnected, as the company whom the number was originally issued to was having trouble getting any work done with all of the irate folks calling them and telling them to leave them alone. Pacwest claims that the calls are not being made over one of their lines. Rather, they say that the number in the caller ID is being spoofed by the sender.

 

That led me to Verizon customer service…the last great hope for peace on my cell phone. I'd have had better luck getting peace in the Middle East.

 

I've called Verizon customer service many, many times and received no results (other than being hung up on by technical support, but we'll get to that later.) Every time, I go through he same story and your reps give me the same worthless suggestions to "resolve" the problem.

 

They've offered to add me to Verizon's own Do Not Call list. A worthless gesture if I've ever heard one. First of all, I'm already on the national Do Not Call list. If these scammers and spammers are ignoring the national list, what makes your reps think that all of a sudden they'll pay attention to Verizon's own list? I can picture it now. They're in their Boiler Room-type office, prattling off in Spanish, saying, "Yo, Esse, I know we don't care about no stinkin' FTC Do Not Call list, but now Verizon is onto us. Yo Esse, I'm scared." To say nothing of the fact that anyone who is going to spoof the caller ID isn't going to give a rat's ass about any lists.

 

The next brainchild of your staff is to have my number changed. Another idea not worthy of the oxygen required to say it. To say changing my number would be a hassle is an understatement, as this is the only phone I use, for both professional and personal needs. I've had this number since before I was a Verizon Wireless customer…I'll still have it once I am a customer of one of your competitors if it comes to that. Aside from the hassle, though, the real reason this "solution" is worthless is that these scammers and spammers are using an automated dialer (I know this because I have another mobile device that I only use for data and have never placed a call with, but have received these same calls on that phone too.) So, even if I changed my number, it would be nothing more than a band-aid until the dialer got around to my new number. Heh, I bet the phone companies (possibly like your parent company) are really basking in the glow of the monster they created when they invented these automated dialers and sold them to the telemarketers.

 

So, the consensus among your customer service staff has been that I am pretty much ###### out of luck.

 

Well, if my time is going to be wasted, so too will Verizon Wireless' time be wasted. Every time I get one of these unwanted calls, so too does Verizon Wireless Customer Service. For every minute I waste answering one of these calls I will waste at least ten times that amount of time for your resources. In fact, after getting nowhere with customer service earlier today, I decided to write this letter, which was interrupted by yet another unwanted call from these same scammers and spammers.

 

Now, I will give your customer service staff some credit, they are very polite when they listen to my complaints…almost as polite as the technical service rep who told me to "have a nice day" as she hung up on me for having the audacity to proclaim that someone at Verizon Wireless needs to "pull their head out of their ass" to realize this is an issue that isn't going away and come up with a solution to the problem. I can only imagine what might have happened if I had not been holding back and had let the technical service rep know how I really feel. I imagine she would have buttered me up by telling me I was the greatest lover she has EVAH known as she remotely deleted my phone book…all to maniacal laughter that would make Vincent Price blush in his grave.

 

So, now we come to the part of our show where I make my demands (hey, I watch Law & Order, so I know what I'm talking about.) What I want is for you to figure out a way to stop this garbage…and I mean STOP IT. Not just bust these douche bags (although that would be nice), but come up with a way to stop it the next time another one of these scammers and spammers decides to harass your customers. That way, you get to keep your customers happy without coming off looking like a bunch of no-talent assclowns who are letting some scumbag make it look like your operations are running on paper cups and some string.

 

If you have any questions, please feel free to contact me on my cell phone at ###-###-####. Maybe if you're lucky I won't be on the other line with said scammers and spammers.

[porkbutt 864]

holy ###### you're a whiny little ######. you're a male newgirl. i hope they call you a poosay and drop you.

[davebg 0]

holy ###### you're a whiny little ######. you're a male newgirl. i hope they call you a poosay and drop you.

Yeah? How would you like it if some focking beaner telemarketer kept calling you multiple times per day for months at a time, prattling off some sh|t in Spanish and you couldn't stop it?

[porkbutt 864]

Yeah? How would you like it if some focking beaner telemarketer kept calling you multiple times per day for months at a time, prattling off some sh|t in Spanish and you couldn't stop it?

change your number. end of story. also you're not very funny.

[GuidingLight 3]

Yeah? How would you like it if some focking beaner telemarketer kept calling you multiple times per day for months at a time, prattling off some sh|t in Spanish and you couldn't stop it?

 

Caller id or a reverse trace...ican do that...then, as pb would say...slit his focking throat and watch him die a slow death?...

 

 

Also, I'm pissed off today, so FBI, don't take anything too serious. tia

[jets24 6]

I try and support you when I can but the letter sucks and served no purpose. Your ridiculous points about "momma" and that the computer is good for things "other than porn" are absurd and most likely caused whomever you sent the letters to stop reading and delete. Sorry man. It's the truth. It sucked.

[davebg 0]

change your number. end of story. also you're not very funny.

As I stated in my letter, changing the number (aside from being a HUGE hassle) would not solve the problem, as they are using an automated dialer. I have gotten these exact same calls on my T-Mobile Sidekick (although, fewer of them and I can't explain why), which I use solely for data and have never made a call with.

 

Caller id or a reverse trace...ican do that...then, as pb would say...slit his focking throat and watch him die a slow death?...

Already tried that. The number has been traced to a business in Kentucky and was orignally issued by Pacwest Telecom. The problem is that the calls are not really coming from the number that appears in caller ID...the caller ID info is being spoofed.

[porkbutt 864]

As I stated in my letter, changing the number (aside from being a HUGE hassle) would not solve the problem, as they are using an automated dialer. I have gotten these exact same calls on my T-Mobile Sidekick (although, fewer of them and I can't explain why), which I use solely for data and have never made a call with.

Already tried that. The number has been traced to a business in Kentucky and was orignally issued by Pacwest Telecom. The problem is that the calls are not really coming from the number that appears in caller ID...the caller ID info is being spoofed.

are you saying that these people have a trace on you whatever you do? so if i give you my number, they'll find you?

[davebg 0]

I try and support you when I can but the letter sucks and served no purpose. Your ridiculous points about "momma" and that the computer is good for things "other than porn" are absurd and most likely caused whomever you sent the letters to stop reading and delete. Sorry man. It's the truth. It sucked.

Frankly, I don't expect that they'll do anything to really resovle the issue...at least until the problem gets so out of hand that people are calling to complain and cancel their service in large numbers...and this is not just Verizon Wireless that has this problem. I've gone online and found hundreds of people on every wireless carrier I can think of who have this issue.

 

It's really a problem for the entire mobile industry b/c, for some reason, they do not have the ability to block individual numbers on mobile lines as they do for land lines.

 

VOIP has an exploit that allows people to make calls and put whatever they want in the caller ID. This problem will only get worse as the scammers and spammers learn about it.

 

But writing the letter and sending it to all those Verizon execs sure made me feel better.

 

are you saying that these people have a trace on you whatever you do? so if i give you my number, they'll find you?

No, what I'm saying is that there's no way to trace the call back to who is making it...at least, no way that anyone is telling the customers about.

 

They call...a number displays in the caller ID, but that number is fake, so you can't find out who you are dealing with.

 

According to someone else on the web who has the same problem and speaks Spanish, it's one of those "you may have won a great prize, press one to claim your prize" scams. Maybe if I spoke Spanish I could play along and eventually get an address or something (although I doubt it), but I don't speak Spanish and their operators will hang up on you the moment they hear you speak English.

 

ETA: The reason that the number change won't work long term is that eventually the automated dialer that they are using will come up w/that new number. I am not going through all of the hassle of changing my number, only to keep getting these calls.

[GuidingLight 3]

.

 

I don't want to get too personal, but Verizon is Midwest, right? I know some people there. Like, how pissed are you, really?

 

eta- they can't trace you like they say. Go to the beach, see if they trace you there.

 

Also, I should shut up, but, I don't care so...

[wiffleball 4,653]

The first rule of effective business communication is BREVITY. You may think you're being witty or clever, but I can pretty much guarantee you that:

 

1) A 13 paragraph missive will be summarily dismissed by busy execs 9 out of 10 times just on size alone.

 

2) Nobody gives a shiit about Cancun, your college days, or your "Momma". At that point, you lost everyone as some sort of rambling nut-job.

 

3) Losing you as a customer means absolute diick to their bottom line.

 

 

If you don't arrive at your point in a complaint within the first 3 sentences, the odds of you being summarily dismissed are huge. I hope (for your coworkers) you don't write professional memos like that. It's not a questino of the readers having "ADD", it's a simple matter of effective, professional business communication. - And the above doesn't come anywhere near it.

 

If it made you feel happier to write it though, if it helped release some frustration, great. You've now given them even more of your time.

[davebg 0]

I don't want to get too personal, but Verizon is Midwest, right? I know some people there. Like, how pissed are you, really?

What I'd really like is to get my hands around the neck of the dooshes who are running this scam.

 

You'd be suprised at how many people have this exact problem. I was shocked when I saw how many people were discussing it on various message boards on the net, but I was blown away when the guy who sits next to me at work heard me on the phone w/Verizon Wireless to complain and he brought over another guy on our floow who has the exact same problem w/the exact same numbers.

 

The first rule of effective business communication is BREVITY. You may think you're being witty or clever, but I can pretty much guarantee you that:

 

1) A 13 paragraph missive will be summarily dismissed by busy execs 9 out of 10 times just on size alone.

 

2) Nobody gives a shiit about Cancun, your college days, or your "Momma". At that point, you lost everyone as some sort of rambling nut-job.

 

3) Losing you as a customer means absolute diick to their bottom line.

If you don't arrive at your point in a complaint within the first 3 sentences, the odds of you being summarily dismissed are huge. I hope (for your coworkers) you don't write professional memos like that. It's not a questino of the readers having "ADD", it's a simple matter of effective, professional business communication. - And the above doesn't come anywhere near it.

 

If it made you feel happier to write it though, if it helped release some frustration, great. You've now given them even more of your time.

Actually, you're wrong about that...at least when it comes to these types of customer complaints. Trust me, I've got some experience with it. If I feel I've gotten the sh|t end of the stick, as a consumer I will complain. I've sent similar letters to the president of Sony N America and the people who run the American Ski Co (among others) and received free MP3 players and lift tickets.

 

And no, I don't write like this when it comes to work memos and the like. Different audiences get different types of documents.

[rallo 132]

when weird numbers call my cell phone i just don't pick-up...

[GuidingLight 3]

What I'd really like is to get my hands around the neck of the dooshes who are running this scam.

 

You'd be suprised at how many people have this exact problem. I was shocked when I saw how many people were discussing it on various message boards on the net, but I was blown away when the guy who sits next to me at work heard me on the phone w/Verizon Wireless to complain and he brought over another guy on our floow who has the exact same problem w/the exact same numbers.

 

That's doable. Most don't put forth any effort. wireless is virtually unsecured. Wireless means sound traveling through the air, right? There is no way to secure sound through the air. You just can't. They fool everyone.

 

Like I said, I'm pissed off today so I'm up for anything..

 

If it can be stolen...it can be caught...fyi to anyone reading..

 

 

What do you want? Other than to piss them off...

[wiffleball 4,653]

Actually, you're wrong about that...at least when it comes to these types of customer complaints. Trust me, I've got some experience with it. If I feel I've gotten the sh|t end of the stick, as a consumer I will complain. I've sent similar letters to the president of Sony N America and the people who run the American Ski Co (among others) and received free MP3 players and lift tickets.

 

...and here's how it works in their office.

 

#1) "Head" or "Exec" forwards to lackey saying "handle this". Or, more accurately, this thing never gets that far and it immediately routed to a CSR.

 

#2) "Lackey" or CSR gets to the end of 1st paragraph. No way in hell am I reading this POS.

Fock it, we'll send some free schwag to the whiny ######. Free shiit shuts everybody up.

 

#3) You get free shiit, you feel like they've been swayed by your clever & convincing writing, they could care less. Problem solved.

 

You're obviously proud of what you wrote or you wouldn't have done the "show and tell". Good for you, but it's not an effective letter. And, the past experience of getting free shiit to shut up doesn't make your letters any more effective than if you crapped on a nakpkin and mailed it to them.

 

Just being realistic. If you think that half a dozen execs are going to take time out of their day to read a rambling 13 paragraph missive from a customer who announces in the first line that his contracts about to expire anyway, good for you. Whatever works for you. But, from a reality based, professional standpoint, logically, you have to know better.

 

Hope it works out for you.

[GuidingLight 3]

Just to clarify and explain...

 

You can capture the wireless...trace it back to the CO. Every company has a land based CO, not a big deal.... which receives every single call in that area and take that back to each number you want to find.

 

 

eta- wiffle is trying to be nice...nice doesn't always work...

 

1 more eta- yeah, I know the CO gets every signal from a satellite. That's why, fyi...

 

(I'm in so much trouble) .....<thats not the half of it either...so don't do anything yet..

[davebg 0]

Well, I just received a call from the assistant to the President & CEO of Verizon Wireless. They have received numerous complaints, including mine, about this. They have tracked down the company who is doing it and are in the process of obtaining an injunction against the company. They also informed me that a press release is due early next week regarding this issue and that someone from the team working on the problem will contact me w/more information on Monday.

[davebg 0]

I received the following email from Verizon Wireless today. So much for nobody reading my letter.

Dear Mr. DaveBG,

I apologize that it's taken so long to get back to you regarding the telemarketing calls that you've been receiving. Please be advised that Verizon Wireless

has filed a lawsuit in U.S. District Court in Trenton, N.J. against several Miami-based companies and individuals who have conducted an unwanted and illegal telemarketing campaign to Verizon Wireless customers. The campaign involved using pre-recorded messages in Spanish as well as techniques and technology to mask the origin of the call.

 

Named as defendants in the lawsuit are: Mega Travel Inc., Mega Travel, All Star Market Corp, Chile Insider Corp., all in Miami, and several individuals believed to be associated with these companies.

 

The Caller ID that appeared for the nearly 900,000 calls made to Verizon Wireless accounts indicated the call was from the 859 area code, which is in Kentucky. The lawsuit alleges that Mega Travel and Mega Travel Inc. are using Voice over IP or some other technology to make it appear that the calls are coming from the 859 area code, when in fact they are coming from South Florida.

 

“We’ve seen increasingly sophisticated ways that these companies try to reach our customers,” said Steven E. Zipperstein, vice president and general counsel of Verizon Wireless. “Whatever the method, these unlawful telemarketing calls invade the privacy of Verizon Wireless’ customers, and we will continue to use every weapon in our legal arsenal to protect our customers.”

 

The lawsuit alleges that Verizon Wireless customers received calls on their wireless telephones, beginning in April 2007, with a pre-recorded voice message in Spanish saying that the recipient had won a vacation package. The message then asked the customer to press “1” to be connected to a live operator. If the caller spoke English, the operator usually disconnected the call; however, if the caller spoke Spanish, the call continued, with the operator offering to secure a vacation package to Orlando or Las Vegas with a credit card number or a call back to a number with a 305, or South Florida, area code.

 

The lawsuit alleges violations of the Federal Telephone Consumer Protection Act, which makes it illegal to use an auto-dialer to make calls to wireless phones, as well as state fraud and privacy laws.

 

The company’s record of protecting customer privacy puts Verizon Wireless at the forefront of the U.S. wireless industry. Over the past several years, Verizon Wireless has won permanent injunctions against individuals and companies that have engaged in illegal telemarketing and text message spamming to Verizon Wireless customers, and against those who have attempted to obtain information about Verizon Wireless customers to sell to third parties.

 

Please accept my sincerest apologies for the problems you've had to endure with regards to this matter.

 

Sincerely,

 

Richard Krueger

 

Verizon Wireless

 

HQ Executive Relations

[hoytdwow 202]

when weird numbers call my cell phone i just don't pick-up...

 

 

 

problem solved

[MDC 5,911]

Your attempts at humor in that letter were cringeworthy and gay and made me feel embarrassed for you. Also, what do you expect Verizon is going to do to prevent that line from calling your cell? My advice is to change your number and stop being such a whiny twat.

[Patriotsfatboy1 1,432]

I agree with wiffle. You are better off being clear, concise, and skip the "witty" anecdotes. Your stories are now being shared within the Verizon Wireless Customer Service group as a perfect example of a "tool". Your nickname within the group is now, "Craftsman" (at least that is what edjr told me)

 

Glad you got some resolution to this. This is further proof of "Even a blind squirrel gets a nut sometime" and "Even a broken clock is right twice a day".

[beercat 5]

Maybe it's the poop lady focking with you. If not call them and give them her number.

[Franknbeans 46]

you have issues

[edjr 5,587]

My GF ordered food from Applebees about a year ago for the curbside pickup.

 

She got there and the chick came out and went back in and then came back out and said "one more minute"

 

20 minutes later the food comes out. Obviously whoever took the order forgot to bring it to the kitchen. SO she brings the food out and my gf was pissed and said "they never put the order in did they" the girl said "no"

 

She wrote an email to Applebees and named the location of the restaurant and said in about one paragraph what happend and how long she waited.

 

4 days later we got a letter from that locations manager saying sorry with a $25 gift certificate.

 

No need to call anyone names or try and be witty and funny.

[porkbutt 864]

Your attempts at humor in that letter were cringeworthy and gay and made me feel embarrassed for you. Also, what do you expect Verizon is going to do to prevent that line from calling your cell? My advice is to change your number and stop being such a whiny twat.

[cinciman7 2]

My GF ordered food from Applebees about a year ago for the curbside pickup.

 

She got there and the chick came out and went back in and then came back out and said "one more minute"

 

20 minutes later the food comes out. Obviously whoever took the order forgot to bring it to the kitchen. SO she brings the food out and my gf was pissed and said "they never put the order in did they BIOTCH! "

The girl said "no"

 

She wrote an email to Applebees and named the location of the restaurant and said in about one paragraph what happend and how long she waited.

 

4 days later we got a letter from that locations manager saying sorry with a $25 gift certificate.

[gocolts 300]

WOW. The responses in this thread are focking sickening. Davebag did what he could. After reading this thread it is clear that the people who responded to davebag in this thread can't be reasoned with whatsoever. You guys call DB a tool and such are just here to argue and biatch about anything and everything. To be internet bullies and priicks.

 

Focking idiots.

[Patriotsfatboy1 1,432]

WOW. The responses in this thread are focking sickening. Davebag did what he could. After reading this thread it is clear that the people who responded to davebag in this thread can't be reasoned with whatsoever. You guys call DB a tool and such are just here to argue and biatch about anything and everything. To be internet bullies and priicks.

 

Focking idiots.

 

All we needed during that little rant was some dueling banjos in the background.

[gocolts 300]

All we needed during that little rant was some dueling banjos in the background.

Can you guys get some new material? Everything is always about h0m0s with you clowns. Can't you do better than gay gay gay? I guess there are a lot more queers on here than I thought. It is not funny anymore. You overused it.

[IGotWorms 3,335]

That was the worst f*ckin' complaint letter I have ever read. It really hurts your credibility when you pepper the letter with inane colloquialisms and racist verbiage.

 

If I were a Verizon representative, my response would have been: "F*ck off, c*nt."

 

[Patriotsfatboy1 1,432]

Can you guys get some new material? Everything is always about h0m0s with you clowns. Can't you do better than gay gay gay? I guess there are a lot more queers on here than I though. It is not funny anymore. You overused it.

 

I was thinking more along the lines of you being a backwoods redneck, but if you take it as a h0mo thing, then who has ghey on their minds all of the time?

[parrot 789]

I guess there are a lot more queers on here than I though.

No quote manip necessary!

[jets24 6]

WOW. The responses in this thread are focking sickening. Davebag did what he could. After reading this thread it is clear that the people who responded to davebag in this thread can't be reasoned with whatsoever. You guys call DB a tool and such are just here to argue and biatch about anything and everything. To be internet bullies and priicks.

 

Focking idiots.

 

 

Hmmmm....gocolts=davebag

 

Nobody reads his ridiculous, lengthy complaint letter, filled with references to his younger days, momma and internet porn and stands up for him, right?

 

By the way Dave, nobody read your letter. They recieved your letter, read 10 seconds of it until you referred to porn and then threw it away. You know you received a standard form reply letter, right? You realize that the same response went to thousands, right? You also realize that you didn't really speak to the assistant to the CEO of Verizon, right? Possibly the assistant to the assistant of the Mid West, Regional VP or such. Hopefully, you don't think they are hanging around, reading your letter and laughing. "Hey everybody, Davebag sent us a letter!" "ALRIGHT!" "READ IT TO US BOSS!" "INTERNET PORN? MOMMA? THIS GUY IS A RIOT" "SOMEBODY GET ME DAVE ON THE PHONE RIGHT NOW TO LET HIM KNOW WHATS BEING DONE ABOUT THIS!"

 

My GF ordered food from Applebees about a year ago for the curbside pickup.

 

She got there and the chick came out and went back in and then came back out and said "one more minute"

 

20 minutes later the food comes out. Obviously whoever took the order forgot to bring it to the kitchen. SO she brings the food out and my gf was pissed and said "they never put the order in did they" the girl said "no"

 

She wrote an email to Applebees and named the location of the restaurant and said in about one paragraph what happend and how long she waited.

 

4 days later we got a letter from that locations manager saying sorry with a $25 gift certificate.

 

No need to call anyone names or try and be witty and funny.

 

 

link?

[gocolts 300]

Hmmmm....gocolts=davebag

 

Nobody reads his ridiculous, lengthy complaint letter, filled with references to his younger days, momma and internet porn and stands up for him, right?

 

By the way Dave, nobody read your letter. They recieved your letter, read 10 seconds of it until you referred to porn and then threw it away. You know you received a standard form reply letter, right? You realize that the same response went to thousands, right? You also realize that you didn't really speak to the assistant to the CEO of Verizon, right? Possibly the assistant to the assistant of the Mid West, Regional VP or such. Hopefully, you don't think they are hanging around, reading your letter and laughing. "Hey everybody, Davebag sent us a letter!" "ALRIGHT!" "READ IT TO US BOSS!" "INTERNET PORN? MOMMA? THIS GUY IS A RIOT" "SOMEBODY GET ME DAVE ON THE PHONE RIGHT NOW TO LET HIM KNOW WHATS BEING DONE ABOUT THIS!"

link?

I am not davebg. I had Verizon for years, and they focked me over really bad in the end. So I think his letter was reasonable, since I did the same crap for more than 3 months trying to get shiat resolved, which never happened. Sometimes when you write a letter like dave did, instead of being tossed after ten seconds, they read it for how funny some of his statements were. Then they pass the letter around for everyone to read and laugh. But in the end, the right person finally reads it and perhaps does something about it since it was a problem for alot of verizon's customers.

[Snoopy1 0]

The first rule of effective business communication is BREVITY. You may think you're being witty or clever, but I can pretty much guarantee you that:

 

1) A 13 paragraph missive will be summarily dismissed by busy execs 9 out of 10 times just on size alone.

 

2) Nobody gives a shiit about Cancun, your college days, or your "Momma". At that point, you lost everyone as some sort of rambling nut-job.

 

3) Losing you as a customer means absolute diick to their bottom line.

If you don't arrive at your point in a complaint within the first 3 sentences, the odds of you being summarily dismissed are huge. I hope (for your coworkers) you don't write professional memos like that. It's not a questino of the readers having "ADD", it's a simple matter of effective, professional business communication. - And the above doesn't come anywhere near it.

 

If it made you feel happier to write it though, if it helped release some frustration, great. You've now given them even more of your time.

 

 

Brevity!!!!

 

Don't you remember the posts to the condo association message board.

[Mephisto 15]

#1 - Dave's complaint letter was about 1,472,313 words too long.

 

#2 - Dave thinks people will think he is funny or otherwise remember him as "the guy who sent that really witty complaint letter back in 2007" - here is a tip... they won't.

 

#3 - Dave, regardless of whether or not you get replies to your complaints, you're an ineffective communicator and if this wasn't a widespread problem, you wouldn't have gotten a reply.

 

#4 - Dave, you're not funny.

 

In the future, get to the point quickly, provide some meaningful objective evidence, be polite and respectful (to start). You would have gotten a response just the same without everyone at Verizon finding you to be a complete and utter excessively verbose douchebottlefucker.

 

Have a great day.

[Snuff 10]

When all is said and done, davebg got exactly what he wanted. So I am pretty sure the joke's on the rest of you focking dolts.

[Patriotsfatboy1 1,432]

When all is said and done, davebg got exactly what he wanted. So I am pretty sure the joke's on the rest of you focking dolts.

And I am sure that his letter was the lynchpin in their lawsuit

[Mephisto 15]

When all is said and done, davebg got exactly what he wanted. So I am pretty sure the joke's on the rest of you focking dolts.

 

Is that what you think?

 

When you realize that if DaveBG did exactly nothing - he would have gotten "exactly what he wanted," too... which was for Verizon to do something to stop the calls.

 

It is a TIP!

[Snuff 10]

Is that what you think?

 

When you realize that if DaveBG did exactly nothing - he would have gotten "exactly what he wanted," too... which was for Verizon to do something to stop the calls.

 

It is a TIP!

 

dave said that they received many complaints, his among them. Had they received just one, I doubt they would have looked into it. By him being one of the many, he helped to fix the problem. He got what he wanted in the end. He wins.