Among my former duties as a Prosecutor and Police Legal advisor was to advise the Chief of police on disciplinary matters. It always seemed to my wife that the department was out of controlas there was a disciplinary matter that made the news nearly every week. She said it was constant. I explained to her that in a Department of nearly 1000 officers each working 250 shifts a year, each contacting on average citizens, victims, witnesses, and perpetrators on 8 incidents a day, so contacting around 30 to 40 people a day that there were maybe 50 to 60 million contacts a year. If there were complaints on 50 of those interactions that meant that the department was having problematic contacts one out of a million times. That is a great batting average, yet there was always a fresh example of abuse or problems. Was the department operating at almost a superhuman level of competence, or was it constantly a problem? I guess it was perception. All I knew is that on every incident we analyzed whether our Directives or training could be altered to try to prevent repeat incidents. We knew, given human behavior that we could never eliminate all incidents, yet we tried.